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  • Free Shipping on All Track & Undercarriage Parts Orders

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Shipping & Returns

Shipping Policy

  • Processing Time
    Orders placed Monday–Friday before 3:00 PM (EST) are processed the same day. Orders placed after 3:00 PM or on weekends/holidays will ship the next business day.
  • Shipping Cost
    • Rubber Tracks & Undercarriage Parts – Always ship FREE via priority freight or parcel service.
    • Tuning Products & Accessories – Always ship FREE via parcel service.
    • Other Products – Shipping rates are calculated at checkout unless otherwise noted.
  • Delivery Time
    Most orders arrive within 1–3 business days after shipping. Oversized items may require freight service and can take up to 5–7 business days depending on location. Delivery times are estimates and are not guaranteed.
  • Local Pickup
    Customers in Connecticut may select Free Local Pickup at checkout. Pickup address and scheduling instructions are provided in the order confirmation.
  • Tracking Information
    All orders include tracking details, emailed once the shipment leaves our warehouse or vendor distribution center.

Mail-In Tuning Service

When you select a mail-in tuning option, you ship your existing ECM or component to Namtec Industries for reprogramming and return. The following terms apply to those orders in addition to the terms below.

  • Packaging
    Namtec provides a prepaid inbound shipping label. You are responsible for packaging your unit adequately to withstand normal parcel handling.
  • Condition on Arrival
    Namtec is not responsible for pre-existing defects, prior damage, or units that are non-functional on arrival. If your unit cannot be programmed, we will notify you and return it.
  • Turnaround
    Turnaround times are estimates. Namtec is not liable for machine downtime, lost work, rental costs, or other consequential damages arising from delay.
  • Ownership
    Units received for mail-in service remain your property, except as described under Transit Damage and Carrier Claims below.

Transit Damage and Carrier Claims

All shipments are tendered to the carrier in good condition. If a shipment arrives damaged, the following terms apply.

  • Reporting
    Notify Namtec within 3 business days of delivery. Retain all packaging and contents exactly as received.
  • Carrier Inspection Is Required
    Carrier damage claims cannot be resolved without an inspection of the package and its contents. You must make the package available for carrier inspection and respond to carrier contact attempts. If a carrier claim closes unpaid because an inspection did not take place, Namtec's obligations under this section end.
  • Damaged or Unusable Units
    If your unit is damaged during shipping, or is found to be unusable prior to or upon arrival, please contact us to discuss programming and returning a new module to you.
  • Carrier Claims Are Separate
    Namtec does not act as your agent in any carrier claim. Recovery or non-recovery from a carrier does not create any credit, refund, or offset in your favor.

Disposition of Damaged or Unusable Units

A customer unit that is damaged in transit, or that Namtec determines to be unrepairable, becomes the property of Namtec Industries upon provision of a replacement. Such units carry no core value, exchange credit, or trade-in value. Namtec Industries does not operate a core-charge, core-return, or exchange-credit program on any product.

Returns Policy

  • Eligibility Window
    Returns are accepted within 30 days of the delivery date. Requests received after 30 days will not be accepted.
  • Condition of Returned Items
    Products must be unused, uninstalled, and in resellable condition. Items showing signs of wear, installation, or misuse cannot be returned.
  • Programmed and Custom-Calibrated Products
    ECMs and other products that have been programmed, calibrated, or otherwise configured to your machine are built to order and cannot be returned or refunded once shipped, except in the case of a defect or a Namtec error.
  • Restocking Fee
    A 15% restocking fee may apply to non-defective returns. Return shipping is the customer's responsibility unless the return is due to our error.
  • Defective or Incorrect Items
    If you receive a defective product, the wrong size, or an item damaged in transit, contact us immediately. We will provide a prepaid return label or arrange an exchange, subject to the Transit Damage and Carrier Claims terms above.
  • Warranty Claims
    Warranty coverage for rubber tracks includes defects in material/workmanship, premature wear, and joint/cord failure as described in our Track Warranty Policy. Claims require inspection and approval by Namtec Industries.

How to Start a Return

  1. Email Sales@namtecindustries.com with your order number, product details, and reason for return.
  2. We'll issue a return authorization (RMA) number and instructions.
  3. Ship the item back using the provided instructions. Unauthorized returns may be refused.

Refunds

Once your return is received and inspected, refunds are processed to the original payment method within 5–7 business days. Shipping charges (if any) are non-refundable. Any refund, credit, or accommodation outside these published terms is effective only if agreed in writing by Namtec Industries.

Billing Questions and Disputes

If you believe a charge is incorrect, please contact us before initiating a dispute with your card issuer. We will review and respond within 5 business days. Filing a chargeback does not suspend or alter any obligation under these terms.

Contact Us

📧 Email: Sales@namtecindustries.com
📞 Phone: 860-404-6411

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